959 Lake Dr SE, Suite 204, 

Grand Rapids, MI 49506

Made to Order FAQ

  • Most of our work and business is made to order bags. This means the bags are made AFTER purchase. Photos in the listings reflect the first bag of that color and fabric combination made. Slight variations may vary in appearance.
  • Because these bags are made after you purchase, please be patient and allow 4-6 weeks for delivery. We try out best to get them out way before that, but sometimes our work line is very full with other orders, and they enter our work line based on time of purchase. Rush jobs are available for an advanced price.
  • Substitutions in fiber content, i.e. leather color, lining, strap color, etc, are available within reason, and when available in our fabric stock. We are working on digitizing our fabric collection to make this easier, please be patient as we work on this. Ex. you may ask for a difference leather color on the bottom of the bag. 
  • Vegan options are available but limited, so please email if you'd prefer no animal products in your bag. Note: the "SALLY ANN" tag on the outside of our bags is made of leather, so we can substitute this tag or remove it completely. Some components of our bag unseen to the human eye (in between layers) utilizes scraps and may contain leather, so please contact Sally with questions. 
  • Because the photos in your listing reflect a bag already made, and not the bag that will be shipped. Please excuse any pattern variations based on cuts in the fabric if the fabric is patterned. This is beyond our control, and if you prefer something very specific, please contact before purchase.
  • Just because you don't see your dream bag, doesn't mean we can't make it! We accept your fabric donations for purse production and can use them based on the fiber quality of the fabric provided. Guidelines for fabric: The exterior fabric should be something durable, not easily snagged or ripped and without any stretch. Lining can be many thinner fabrics, as reinforcing them with interfacing is available for an extra charge. Email with questions. Please provide detailed photos of materials in question.
  • We reserve the right to refuse a made to order request if it is not within our capabilities.
  • Please read all these rules, and contact Sally with questions before you purchase for anything you are unsure of. Refunds on custom orders are only available in the first 24 hours after purchase.
  • Because we are a very small one woman company, we do not offer refunds after shipment. We do our very best to showcase our fine high quality products and want complete satisfaction, but the photos really reflect our work, and please browse our sites on social to see reviews from previous customers if you are uncertain before you purchase a bag.